Frequently Asked Questions
Everything you need to know about your next adventure with Kathmandu AU.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for online orders?
We offer a 60-day return policy for most items. Products must be in original condition with tags attached to be eligible for a full refund or exchange.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are your products covered by a warranty?
Yes, our gear is built to last. We offer a limited warranty against defects in materials and workmanship to ensure your outdoor experience is never compromised.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options like Afterpay and Zip Pay.
How do I care for my down jacket?
To maintain loft and warmth, we recommend machine washing on a gentle cycle with a specialized down cleaner and tumble drying on low with dryer balls.